At superjili, we believe that gaming should always be fun — never a source of stress, financial hardship, or harm. Our responsible gaming program is built to give every Filipino player the tools, information, and support they need to stay in control. Because the best gaming experience is one where you're always playing on your own terms.
Age Restriction
In the Philippines, casino-style gambling is legally restricted to individuals who are 21 years of age or older, in accordance with PAGCOR regulations. superjili strictly enforces this age requirement across all games and services on the platform.
Every player who registers on superjili is required to verify their age and identity through our Know Your Customer (KYC) process before they can make deposits or place real-money wagers. We use government-issued identification — such as a Philippine passport, driver's license, or PhilSys ID — to confirm that every player meets the 21+ requirement.
If superjili discovers that a player is under 21 years of age, the Account will be immediately suspended, all winnings will be forfeited, and any deposits will be returned. We take underage gambling extremely seriously and have zero tolerance for any attempt to circumvent our age verification process.
Parents and guardians are encouraged to use parental control software to prevent minors from accessing online gaming platforms. If you suspect that a minor has registered on superjili, please contact our support team immediately.
All superjili players must complete KYC verification with a valid Philippine government-issued ID before accessing real-money games. No exceptions.
Accounts found to belong to players under 21 are immediately closed, deposits returned, and winnings forfeited. We report suspected underage gambling to relevant authorities.
We strongly recommend that parents and guardians install parental control software on shared devices to prevent minors from accessing online gaming sites.
Player Tools
superjili provides a full suite of responsible gaming tools that you can activate directly from your Account settings. These tools are designed to help you stay in control of your gaming activity at all times.
Set a daily, weekly, or monthly cap on how much you can deposit into your superjili Account. Once your limit is reached, no further deposits are accepted until the period resets. Limits can be lowered immediately but increases take 24 hours to take effect.
Set a maximum session duration for your gaming sessions. When your time limit is reached, superjili will notify you and, if you choose, automatically log you out. This helps prevent extended unplanned play sessions.
Enable periodic on-screen pop-ups that show you a summary of your current session — how long you've been playing, your net win/loss position, and a reminder to take a break. A quick reality check goes a long way.
Take a short break from superjili by activating a cool-off period of 24 hours, 7 days, or 30 days. During a cool-off, you cannot log in or place wagers. This is ideal if you feel you need a temporary pause.
Self-exclude from superjili for a defined period (6 months, 1 year, 2 years, or 5 years) or permanently. During self-exclusion, your Account is locked and you will not receive any marketing communications from superjili.
Set a maximum amount you are willing to lose within a given period. Once your loss limit is reached, superjili will prevent further wagers until the period resets. A practical tool for keeping your gaming within budget.
How It Works
Activating any responsible gaming tool on superjili takes less than two minutes. Here's how:
Sign in to your superjili Account using your registered email and password. Make sure you're on the official superjili platform.
Click on your profile icon in the top-right corner and select "Account Settings" from the dropdown menu.
Navigate to the "Responsible Gaming" tab within your Account Settings. All available tools are listed here with clear descriptions.
Select the tool you want to activate, set your preferred parameters (e.g., limit amount, exclusion period), and confirm. The tool takes effect immediately for restrictions, or after 24 hours for limit increases.
For self-exclusion requests, you can also contact our 24/7 support team directly via live chat. Self-exclusion is processed immediately upon request — no waiting period.
Problem Gambling Check
Honest self-assessment is the first step. If any of the following statements sound familiar, it may be time to use our responsible gaming tools or seek professional support.
If you answered yes to two or more of these questions, we strongly encourage you to activate our self-exclusion tool or contact our support team. You can also reach out to a qualified counselor for professional support.
Support Resources
If you or someone you care about is struggling with problem gambling, professional help is available in the Philippines. Reaching out is a sign of strength, not weakness.
Our 24/7 live chat support team is trained to assist players who need help activating responsible gaming tools, requesting self-exclusion, or simply talking through their concerns. Reach us anytime via the live chat on the superjili platform.
The Philippine Amusement and Gaming Corporation (PAGCOR) oversees responsible gaming standards for licensed operators in the Philippines. PAGCOR provides guidance and resources for players who need support with problem gambling.
The Philippine Department of Health operates a mental health helpline that provides free, confidential support for individuals dealing with behavioral health concerns, including problem gambling. Available to callers across Metro Manila, Cebu, Davao, and nationwide.
The DOH National Mental Health Crisis Hotline is available 24/7. If you are in Metro Manila, Quezon City, Makati, or anywhere in the Philippines and need immediate support, please reach out. The hotline number is publicly listed on the official DOH website. You can also walk in to any government hospital for free mental health services.
Our Principles
Responsible gaming is not just a checkbox for superjili — it is a core part of how we operate. We believe that a sustainable, trustworthy gaming platform is one that genuinely cares about the well-being of its players. That means building tools that actually work, training our support team to recognize warning signs, and making it easy — not difficult — for players to get help when they need it.
One of the most important principles of responsible gaming is understanding what gambling is and what it is not. Gaming on superjili — whether you're spinning slots, playing bingo, or trying your luck at Dragon Fortune — is a form of entertainment. It is not a reliable source of income, and it should never be treated as one. The house always has a mathematical edge, and outcomes are determined by certified random number generators. There is no strategy that guarantees consistent winnings.
Before you play, set a budget that you are comfortable losing entirely. Think of it the same way you would a night out in BGC or a weekend trip to Cebu — money spent on entertainment, not an investment. If you win, that's a bonus. If you lose, you've stayed within your means.
The superjili community is made up of players from all over the Philippines — from Makati to Davao, from Cebu City to Cagayan de Oro. We want every single one of them to have a positive, enjoyable experience on the platform. That means playing within your budget, taking regular breaks, and never gambling when you are emotionally distressed, under the influence of alcohol, or under financial pressure.
superjili actively monitors player behavior for signs of problem gambling. Our system flags unusual patterns — such as sudden large increases in deposit amounts, extended unbroken play sessions, or repeated attempts to reverse withdrawal requests — and our responsible gaming team follows up with affected players to offer support and information about available tools.
Never gamble with money you cannot afford to lose. This means never using rent money, grocery money, tuition fees, or emergency funds for gaming. Never borrow money to gamble. If you find yourself considering any of these options, please stop and activate a cool-off period or self-exclusion immediately. superjili's deposit limit tools are specifically designed to help you enforce your own financial boundaries before they become a problem.
superjili takes extra care to protect players who may be vulnerable, including those experiencing financial hardship, mental health challenges, or personal crises. Our support team is trained to handle sensitive conversations with empathy and discretion. If you contact us and indicate that you are struggling, we will prioritize your well-being over any commercial consideration — including immediately processing a self-exclusion request without delay.
"Gambling is addictive. Know when to stop."
This is the official responsible gaming tagline recommended by the Philippine Amusement and Gaming Corporation (PAGCOR). superjili fully endorses this message and displays it prominently across our platform.
Need to take a break right now? Log in to your superjili Account, go to Account Settings > Responsible Gaming, and activate self-exclusion instantly. Or contact our 24/7 live chat support and we'll process it for you immediately.
superjili is here for the long game — and so are you. Set your limits, use our tools, and enjoy the platform knowing that your well-being always comes first. Ready to play the right way?
Must be 21 or older to play. Gambling is addictive. Know when to stop. Play within your means.